Our team has been monitoring the outcome of the reboot that was performed earlier this morning, and everything is now stable. This incident is now resolved.
Monitoring
Monitoring
A full reboot was performed to our providers web server, we will be monitoring the outcome of this reboot, and in a few hours we will mark this incident as resolved if everything is working properly. We thank you for your patience.
Identified
Identified
We have identified the root cause of this incident, our providers website panel (cPanel) tried to update itself and it didn’t like it very much so it died. They have performed a full reboot on their web server.
Update
Update
An update for everyone, the client area is back up but it seems like the client area cannot connect to the database. We have reached out to our provider to get a possible cause and to assist us in fixing this issue. Again we apologize for any inconvenience this outage might cause.
Investigating
Investigating
Our monitoring systems have detected that our client area has gone down, we have reached out to our provider to assist with this investigation. Our team is continuing to monitor this incident and will provide any updates as soon as we have any. We apologize for any inconvenience that this might cause.
