Ezrinix, LLC - Notice history

All systems operational

Notice history

May 2025

No notices reported this month

Apr 2025

Chicago Partial Blip
  • Resolved
    Resolved

    This Traffic has been traversing the network over the past 24 hours without issues. As a result, we are marking this as resolved

  • Update
    Update

    The cables have been replaced, and the network is traversing traffic as expected. We will continue to monitor logs over the next 24 hours for interface errors. As stated previously, we sincerely apologize for any inconvenience this incident has caused.

  • Update
    Update

    We currently have someone on-site who is prepping these changes. Please note that this is expected to occur in the next 15 minutes.

  • Update
    Update

    As promised in our previous message, we will be performing replacements of these DACs with backups from our storage at an off-peak time. This is scheduled to occur at 10:00 UTC on Wednesday, April 30th. We will provide an update when this is completed.

  • Update
    Update

    Our network team has concluded the investigation, and we have determined the root cause to be failing direct attached copper (DAC) cables between our spines and edge routers. Due to the severity of failing cables, the impact was felt more drastically throughout the network. As a result, we plan to replace the failing cables in the early morning of Wednesday, April 30th, at off-peak hours to minimize disruptions. We will provide a time for this in the coming hours. We apologize for any inconvenience this incident has caused.

  • Identified
    Identified

    Our network team is investigating deeper, but we can confirm that one of our core spine switches flapped all LACP interfaces. Physical interfaces remained online.

    The flapping of the LACP interfaces caused some connections between our top-of-rack switches and carriers to flap that were connected to said spine switch. More info will be posted soon.

  • Investigating
    Investigating

    We are currently investigating this incident and will report back once we have more details.

Mar 2025

Chicago - Preparation for edge0 Replacement
  • Completed
    March 18th, 2025 at 4:21 PM
    Completed
    March 18th, 2025 at 4:21 PM

    Our network team is hands-off today. No disruption occurred. We will be posting a maintenance post for when we anticipate replacing edge0 completely. :)

  • In progress
    March 18th, 2025 at 2:30 PM
    In progress
    March 18th, 2025 at 2:30 PM

    Maintenance is now in progress

  • Planned
    March 18th, 2025 at 2:30 PM
    Planned
    March 18th, 2025 at 2:30 PM

    Dear user,

    Please refer to a very important maintenance announcement that may have an impact on hosting services:

    Preparation for edge0 Replacement – March 18th, 2025

    Services Affected: Chicago, Illinois Data Center
    Start Date: March 18th, 2025 @ 10:30 AM EST
    Estimated End Date: March 18th, 2025 @ 2:30 PM EST

    Summary: Preparing for the replacement of edge0, one of our routers that was deprioritized from traversing traffic in a previous maintenance post due to slowly dying resulting in infrequent blips.

    Impact on Customer: During this time, our network team will be applying changes to our network core to prepare for the replacement of edge0. Please note that there is an expected blip to occur at least once during this maintenance.

    Updates: We will provide updates via our status page throughout the maintenance. You can subscribe for alerts on our status page.

    If you have any questions, don't hesitate to contact our client relations team via support ticket. Thank you again for your cooperation and support!

    Sincerely,

    Ezrinix, LLC
    a: 1111B S Governors Avenue, #7311, Dover, DE 19904, USA
    e: hello@ezrinix.com
    w: ezrinix.com

Global - Path-Routed Services - Packet Loss
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    Path has notified us that one of their upstreams, GTT, is performing emergency maintenance to hopefully correct the issues previously mentioned in this incident post. This maintenance will begin at 6:00 UTC today and is expected to end at 7:00 UTC. Please note that there may be a blip in connectivity for Path-routed services that traverse the PoPs undergoing maintenance.

  • Update
    Update

    Path has notified us that one of their upstreams, GTT, is performing emergency maintenance to hopefully correct the issues previously mentioned in this incident post. This maintenance will begin at 6:00 UTC today and is expected to end at 7:00 UTC. Please note that there may be a blip in connectivity for Path-routed services that traverse the PoPs undergoing maintenance.

  • Identified
    Identified

    We are aware of issues currently with Path-routed services worldwide. We are currently in communication with them as this is outside of our control. Please note that no protection offering is perfect when not controlled by us: Path and Neoprotect both encountered similar issues today.

Ezrinix - Chicago - On-Site DDoS Protection Testing
  • Completed
    March 12th, 2025 at 6:25 PM
    Completed
    March 12th, 2025 at 6:25 PM

    Our network team is hands off for the day doing changes. We will continue testing throughout the evening with our testing prefixes, which should not impact production traffic. We will provide another announcement over the next few days for when we anticipate continuing this again.

  • In progress
    March 12th, 2025 at 3:15 PM
    In progress
    March 12th, 2025 at 3:15 PM

    Maintenance is now in progress

  • Planned
    March 12th, 2025 at 3:15 PM
    Planned
    March 12th, 2025 at 3:15 PM

    At 15:15 UTC today, Wednesday, March 12th, 2025, we will be performing additional work on our on-site DDoS protection system. Please note that this has the possibility for disruptions. We are doing this during low traffic times to ensure we impact as little traffic as possible.

    This decision has been made due to testing we have been conducting over the past few days and us hitting a milestone development yesterday that we shared with clients where no connections were disrupted when changing between global and on-site equipment.

    As noted previously, this system is extremely complex. It has been under development for a while now, and we understand no downtime is ideal, however, this must be done to ensure we have all scenarios covered for how this system will react when in use with production traffic. I am sure everyone is tired of these upstream issues; we are too, and we truly know on-site is the solution we are all looking for.

    We apologize for any inconvenience this may cause and appreciate your understanding. If you have any questions or concerns, please reach out to our support team.

Cogent Network Maintenance – March 12th, 2025
  • Completed
    March 13th, 2025 at 7:00 AM
    Completed
    March 13th, 2025 at 7:00 AM
    Maintenance has completed successfully
  • In progress
    March 12th, 2025 at 5:00 AM
    In progress
    March 12th, 2025 at 5:00 AM
    Maintenance is now in progress
  • Planned
    March 12th, 2025 at 5:00 AM
    Planned
    March 12th, 2025 at 5:00 AM

    Dear user,

    Please refer to a very important maintenance announcement that may have an impact on hosting services:

    Cogent Network Maintenance – March 12th, 2025

    Services Affected: Chicago, Illinois Data Center
    Start Date: March 12th, 2025 @ 1:00 AM EST
    Estimated End Date: March 12th, 2025 @ 3:00 AM EST

    Summary: Cogent Communications, one of our Tier 1 carriers, is performing maintenance in the dawn hours of 3/12/25. This maintenance has been scheduled to perform upgrades to the equipment in the facility.

    Impact on Customer: Cogent has communicated that they do expect service to be impacted. As a result, our network team has been moving traffic away from Cogent and onto our redundant upstreams all day. We are still in the process of doing this, so please note that disruptions may be encountered, but this is necessary to ensure no disruptions during the maintenance.

    Updates: We will provide updates via our status page throughout the maintenance. You can subscribe for alerts on our status page.

    If you have any questions, don't hesitate to contact our client relations team via support ticket. Thank you again for your cooperation and support!

    Sincerely,

    Ezrinix, LLC
    a: 1111B S Governors Avenue, #7311, Dover, DE 19904, USA
    e: hello@ezrinix.com
    w: ezrinix.com

Mar 2025 to May 2025

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