Ezrinix - Notice history

Experiencing partially degraded performance

Operational
Operational

clients.flair.host - Operational

flair.host - Operational

control.flair.host - Operational

Operational

CHI-GAME-1 - Operational

MIA-GAME-1 - Operational

NUE-GAME-1 - Operational

Operational

CHI-DB-1 - Operational

Notice history

Jan 2024

Network Maintenance – January 27th - 29th, 2024
  • Completed
    February 7th, 2024 at 2:56 AM
    Completed
    February 7th, 2024 at 2:56 AM

    Late notice, but this maintenance has been completed.

  • Update
    January 29th, 2024 at 3:55 AM
    In progress
    January 29th, 2024 at 3:55 AM

    This has been completed and no drop was experienced. Our team has now completed our tasks for this evening. We will be continuing our maintenance tomorrow, which will be the final day of our three day maintenance period. Thank you again for your patience and understanding!

  • Update
    January 29th, 2024 at 2:20 AM
    In progress
    January 29th, 2024 at 2:20 AM

    Our team is working on adding additional connectivity to our new core. During this time, there may be a brief drop in connectivity. We have this scheduled to be done at 10:30 PM ET, within the next 15 minutes. After this, our team will be halting the maintenance for today leaving us with tomorrow being the last day of the maintenance.

  • Update
    January 28th, 2024 at 10:39 PM
    In progress
    January 28th, 2024 at 10:39 PM

    All issues have been addressed. All traffic is now traversing.

  • Update
    January 28th, 2024 at 10:39 PM
    In progress
    January 28th, 2024 at 10:39 PM

    We have completed the move, but are investigating certain IP subnets not routable. Qe are currently implementing a fix and will update you when those affected IPs are accessible.

  • Update
    January 28th, 2024 at 8:34 PM
    In progress
    January 28th, 2024 at 8:34 PM

    We have made a lot of progress today and are continuing to test our new upgraded core. Please bote that we do anticipate a brief drop in connectivity at 4 PM ET (within the next 30 minutes). We expect it to be around 10 minutes.

  • Update
    January 28th, 2024 at 4:39 AM
    In progress
    January 28th, 2024 at 4:39 AM

    We will be pausing maintenance work for today and regrouping at 8 AM CT tomorrow to begin work again. Thank you again for your patience and understanding today as we have worked to improve our service.

  • Update
    January 27th, 2024 at 11:52 PM
    In progress
    January 27th, 2024 at 11:52 PM

    We are still progressing through our maintenance. We do expect partial traffic traversing an existing fiber connection to drop and recover on a redundant link sometime within the next hour or so. We very much appreciate your patience and understanding as we continue to enhance our network.

  • Update
    January 27th, 2024 at 11:52 PM
    In progress
    January 27th, 2024 at 11:52 PM

    We have successfully moved all traffic to one of our standby MX204s. We are now progressing through our maintenance and do not expect interruptions until we revert traffic back to our upgraded core.

  • In progress
    January 27th, 2024 at 6:01 PM
    In progress
    January 27th, 2024 at 6:01 PM

    Maintenance is now in progress. Please be prepared for brief outages throughout this maintenance period. We will be moving traffic to one of our standby MX204s at this time.

  • Planned
    January 27th, 2024 at 5:00 AM
    Planned
    January 27th, 2024 at 5:00 AM

    Dear User,

    Please refer to a very important maintenance announcement that may have an impact on hosting services:

    Network Maintenance – January 27th - 29th, 2024

    Services Affected: VPS, Web, Dedicated, & Colocation
    Start Date: January 26, 2024
    Estimated End Date: January 29, 2024

    Summary: We will be performing maintenance on our core network infrastructure to further improve performance, reliability, and capability.

    Impact on Services: We will be limiting the impact on customers by shifting all traffic onto one of our three Juniper MX204 routers while we complete the upgrades to our core. Please note that you may experience brief disruptions throughout the maintenance period, particularly in the beginning and towards the end. We will do our best to give updates on when we expect these to occur.

    Updates: We will provide updates via our status page throughout the maintenance. You can subscribe for alerts on our status page.

    If you have any questions, please don't hesitate to contact our client relations team via support ticket or live chat.

    Sincerely,

    Ezrinix, LTD
    a: 124 City Road, London, United Kingdom, EC1V 2NX
    e: hello@ezrinix.com
    w: ezrinix.com

Emergency Network Maintenance - January 20th, 2024
  • Completed
    January 20th, 2024 at 9:00 AM
    Completed
    January 20th, 2024 at 9:00 AM

    Maintenance has completed successfully

  • In progress
    January 20th, 2024 at 7:00 AM
    In progress
    January 20th, 2024 at 7:00 AM

    Maintenance is now in progress

  • Planned
    January 20th, 2024 at 7:00 AM
    Planned
    January 20th, 2024 at 7:00 AM

    Dear User,

    Please refer to an important maintenance announcement that may have an impact on our client area:

    Emergency Network Maintenance - January 20th, 2024

    Services Affected: Client Area
    Start Time: 2AM EST
    Estimated End Time: 4AM EST

    Summary: Our web hosting provider's JunOS version running on their core routers in their Dallas location containing a recently tracked/discovered memory leak bug, they are conducting an emergency software upgrade on these routers tonight, US time.

    Impact on Customer: 1 event of loss of connectivity for a period of 15 minutes.

    Updates: We will provide updates via our status page as we receive them from our website hosting provider. You can subscribe for alerts on our status page.

    If you have any questions, please don't hesitate to contact our client relations team via support ticket or live chat.

    Sincerely,

    Ezrinix, LTD
    a: 124 City Road, London, United Kingdom, EC1V 2NX
    e: hello@ezrinix.com
    w: ezrinix.com

Equinix CH1 Chilling Failure
  • Resolved
    Resolved

    It's late notice, but operations at Equinix CH1 have begun to stabilize thanks to the swift response by their team. As a result, we are beginning to rotate more of our traffic back to our carrier endpoints downtown.

  • Update
    Update

    Update from Equinix: 10 out of 15 portable chillers have been activated. Temperatures have continued to decrease to an average 88F.

  • Update
    Update

    Update from Equinix: 3 more portable chillers have been installed. Twelve more are expected to come online shortly. Temperatures have continued to decrease to an average of 95F.

  • Update
    Update

    Update from Equinix: 4 chillers are currently active, and temperatures are starting to stabilize. More equipment is being brought on-site to assist with cooling.

  • Update
    Update

    Update from Equinix: 5 out of 15 portable chillers have arrived on-site. More are expected to arrive shortly.

  • Monitoring
    Monitoring

    Update from Equinix: 2 out of 8 chillers are now fully operational. A third chiller is operating at a reduced capacity. Temperatures in CH1 are beginning to decrease as more chillers are returning online. Portable chillers are expected to be on-site shortly.

  • Resolved
    Resolved

    Update from Equinix: One chiller is fully operational now, with another one operating at reduced capacity. Technicians are still working to restore the necessary 4-out-of-6 chillers to return the temperatures back to normal conditions. Portable chillers should have been delivered around 9 PM CT and would be setup by technicians as soon as possible.

  • Monitoring
    Monitoring

    Update from Equinix: Technicians continue to troubleshoot the chiller plant failure. IBX Critical Facility Engineers have deployed all available floor fans, opened all available doors and have engaged local rental company to source additional fans and portable spot coolers.

  • Resolved
    Resolved

    Our automation system has rolled over traffic to our on-net carriers due to losing complete connectivity to our endpoint in Equinix CH1. As traffic was moved, you may have experienced a brief disconnect or increased load times as routes readjusted on these alternative carriers. We will continue to monitor and provide updates.

  • Monitoring
    Monitoring

    Equinix CH1 (5th floor), located at 350 E Cermak Rd in Chicago, is currently experiencing multiple chiller plant failures. This has led to increased temperatures in the facility, resulting in several fiber optics failing and the shutdown of connections. Equinix has requested customers power down non-essential loads within the facility in an attempt to decrease temperatures. There are currently technicians on-site from Equinix as well as the chilling unit vendor. As of right now, there is no ETA on when the units will be restored.

    Due to a large portion of our traffic terminating in CH1, we have taken precautions in routing as much traffic away from that site as possible. However, if temperatures continue to rise, there is a possibility that critical network equipment may fail. If that is the case, we will route traffic to our backup carriers on-net in our facility, located at 603 Discovery Dr in West Chicago. Our team is continuing to monitor the situation and will make necessary changes. We will provide updates as we receive them from Equinix.

B-VPS Node Outage
  • Resolved
    Resolved

    Our team has been monitoring the fix that was implemented and it looks like the issue has stayed fixed. This issue is now resolved. Thanks for your patience.

  • Monitoring
    Monitoring

    We have found the root cause of this issue and have implemented a fix and are currently monitoring this node for any other issues.

  • Investigating
    Investigating

    We are currently investigating the cause of a network issue causing this node to be down. Please bear with us while we investigate this issue further.

Dec 2023

Network Maintenance - December 25th, 2023
  • Completed
    December 25th, 2023 at 2:50 PM
    Completed
    December 25th, 2023 at 2:50 PM

    Maintenance has completed successfully.

  • In progress
    December 25th, 2023 at 7:00 AM
    In progress
    December 25th, 2023 at 7:00 AM

    Maintenance is now in progress

  • Planned
    December 25th, 2023 at 7:00 AM
    Planned
    December 25th, 2023 at 7:00 AM

    Dear User,

    Please refer to an important maintenance announcement that may have an impact on our client area:

    Network Maintenance - December 25th, 2023

    Services Affected: Client Area
    Start Time: 2AM EST
    Estimated End Time: 4AM EST

    Summary: Our website hosting provider is doing some network maintenance as well as some essential maintenance work.

    Impact on Customer: We estimate two short network outages of 15 minutes each.

    Updates: We will provide updates via our status page as we receive them from our website hosting provider. You can subscribe for alerts on our status page (https://status.ezrinix.com).

    If you have any questions, please don't hesitate to contact our client relations team via support ticket or live chat.

    Sincerely,

    Ezrinix, LTD
    a: 124 City Road, London, United Kingdom, EC1V 2NX
    e: hello@ezrinix.com
    w: ezrinix.com

Emergency Network Maintenance – December 19th, 2023
  • Completed
    December 19th, 2023 at 2:00 PM
    Completed
    December 19th, 2023 at 2:00 PM

    Maintenance has completed successfully

  • In progress
    December 19th, 2023 at 1:00 PM
    In progress
    December 19th, 2023 at 1:00 PM

    Maintenance is now in progress

  • Planned
    December 19th, 2023 at 1:00 PM
    Planned
    December 19th, 2023 at 1:00 PM

    Dear User,

    Please refer to a very important maintenance announcement that may have an impact on hosting services:

    Emergency Network Maintenance – December 19th, 2023

    Services Affected: Dedicated Servers & Budget VPS
    Start Time: Tuesday, December 19, 2023 5:00 AM
    Estimated End Time: Tuesday, December 19, 2023 6:00 AM

    Summary: Our provider is performing a top-of-rack (TOR) switch upgrade in one of our legacy cabinets, CHI-R2, to further improve network performance, reliability, and capacity.

    Impact on Customer: There will be a brief impact on all customers located in this cabinet at some point throughout this maintenance period, as we will be moving ethernet cables from the legacy Juniper switch to the new one. To find out if you are affected, please refer to our dedicated panel to see if your machine has an identifier that begins with “CHI-R2”.

    Updates: We will provide updates via our status page as needed. You can subscribe for alerts on our status page.

    If you have any questions, please don't hesitate to contact our client relations team via support ticket or live chat.

    Sincerely,

    Ezrinix, LTD
    a: 124 City Road, London, United Kingdom, EC1V 2NX
    e: hello@ezrinix.com
    w: ezrinix.com

Nov 2023

Client Area Outage
  • Resolved
    Resolved

    We have resolved the issues, and the client area is back up and operational. Thanks for your patience.

  • Investigating
    Investigating

    We are looking in the reason our client area is not functioning correctly, please bare with us while we investigate this.

Emergency Network Maintenance - November 18th, 2023
  • Completed
    November 18th, 2023 at 11:00 AM
    Completed
    November 18th, 2023 at 11:00 AM

    Maintenance has completed successfully

  • In progress
    November 18th, 2023 at 5:00 AM
    In progress
    November 18th, 2023 at 5:00 AM

    Maintenance is now in progress

  • Planned
    November 18th, 2023 at 5:00 AM
    Planned
    November 18th, 2023 at 5:00 AM

    Dear user,

    Please refer to a very important maintenance announcement that may have an impact on hosting services:

    Emergency Network Maintenance – November 18th, 2023

    Services Affected: VPS, Web, Dedicated & Colocation (Chicago)
    Start Time: 12AM ET
    Estimated End Time: 6AM ET

    Summary: Due to recent issues, redundant MUX/DEMUX equipment providing fiber connectivity is being replaced to improve network performance, reliability, and capacity.

    Impact on Customer: We do not anticipate any impact resulting in a complete loss of traffic; however, please note that there may be a temporary slowdown and/or increase in latency due to suboptimal routing.

    Updates: We will provide updates via our status page as we receive them from SBA Edge’s network operations center. You can subscribe for alerts on our status page (https://status.ezrinix.com).

    If you have any questions, please don't hesitate to contact our client relations team via support ticket or live chat.

    Sincerely,

    Ezrinix, LTD
    a: 124 City Road, London, United Kingdom, EC1V 2NX
    e: hello@ezrinix.com
    w: ezrinix.com

B-VPS-1 Rolling Outage
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We’re aware of the current situation, thus investigating the situation.

Nov 2023 to Jan 2024

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