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Notice history
Oct 2023
- CompletedOctober 14th, 2023 at 10:00 AMCompletedOctober 14th, 2023 at 10:00 AM
Maintenance has completed successfully
- In progressOctober 14th, 2023 at 4:00 AMIn progressOctober 14th, 2023 at 4:00 AM
Maintenance is now in progress
- PlannedOctober 14th, 2023 at 4:00 AMPlannedOctober 14th, 2023 at 4:00 AM
Dear user,
Please refer to a very important maintenance announcement that may have an impact on hosting services:
Network Maintenance - October 4th, 2023
Services Affected: VPS, Web & Game (Chicago)
Start Time: 12 AM ET
Estimated End Time: 6 AM ETSummary: SBA Edge, our data center partner in Chicago, is performing maintenance on its core network to further improve performance, reliability, and capabilities.
Impact on Customers: We do not anticipate any impact; however, we are scheduling this in the event there is any disruption to client services.
Updates: We will provide updates via our status page as we receive them from our upstream provider. You can subscribe for alerts on our status page.
If you have any questions, please don't hesitate to contact our client relations team via support ticket or live chat.
Sincerely,
Ezrinix, LTD
a: 124 City Road, London, United Kingdom, EC1V 2NX
e: hello@ezrinix.com
w: ezrinix.com
Sep 2023
- ResolvedResolved
From our provider: We have received an update from the data center regarding the outage we experienced earlier today. According to SBA Edge's network operations center, there was an issue related to the redundant configuration between their new and old network equipment, which prevented a clean route change until it was resolved. They have assured us that this has been corrected and are actively working on their core network maintenance (which was not supposed to affect us).
As of now, we will continue to monitor traffic traversing our network and provide updates if needed. Once again, we sincerely apologize for the inconvenience this has caused.
- MonitoringMonitoring
Further word from our provider: Our monitoring systems have detected that the systems have come back online. We are still awaiting more information from the data center about why we were affected. We will continue to post updates as we get them.
- UpdateUpdate
Further word from our provider: Our monitoring systems have detected an outage across all of our services in Chicago. SBA Edge, our data center and primary upstream provider, is currently conducting maintenance on their core network, which was not to affect us as we have a redundant network configuration with their core network. However, we are currently experiencing issues. We are currently in touch with the DC and will release updates ASAP. We apologize for the inconvenience this has caused.
- UpdateUpdate
Further Word: It is not path-related at this time. We are awaiting our provider to provide us with more information.
- IdentifiedIdentified
Root cause seems to be path.net (Our DDoS mitigation provider): https://status.tempest.net/incidents/jfsr2t1pdd6h
- InvestigatingInvestigating
We're currently investigating this matter with our provider, please hang tight.